IRI Partners Blog

At Insurance Resources International, LLC (IRI), we have worked with dozens of companies, both P&C Insurers and the companies in the Eco-System that provide key products and services vital to the Insurance Industry.

Our blog features our views and occasionally those of our strategic partners and guest bloggers. We strive to blog on topics relevant in your world and core to delivering best in class process, product and service.

We are firm believers that while Insurance is a huge business, it is a small community.

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By Jim Porcari

In this post, we will highlight some of what we think are the emerging trends in the auto claims space of the P&C market. These include:

  • Mobile – moving from mobile “also”, to mobile first
  • BPO – by task vs. functional area, across vs. within
  • Strategic partnerships – fewer, but broader
  • Collision repair MSO partnerships
  • Telematics – underwriting today, claims tomorrow
  • Significant demographic shifts – Gen Y, Latino, Urban

And these are just a few of the emerging trends that will impact how you leverage people, capital and technology in the claims arena. Some of these are independent variables, some, like mobile, will have to be integrated across tasks and functional areas.