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IRI Partners Blog

At Insurance Resources International, LLC (IRI), we have worked with dozens of companies, both P&C Insurers and the companies in the Eco-System that provide key products and services vital to the Insurance Industry.

Our blog features our views and occasionally those of our strategic partners and guest bloggers. We strive to blog on topics relevant in your world and core to delivering best in class process, product and service.

We are firm believers that while Insurance is a huge business, it is a small community.

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Claims Process – Sequential or Concurrent?

Joseph Coupal - Thursday, January 08, 2015

By Jim Porcari

Often times, we are asked to work with claims leaders who manage functional areas, with the goal of helping identify process and quality opportunity areas.

One of the things we find is linear thinking, i.e., a thinking of steps and touches in a process that are viewed as concurrent, moving from one task, to the next, to the next; with timeliness and quality measures for each task.

We are strong advocates of beginning with the end in mind. What is the end state goal? With that as the starting point, look at a process from a viewpoint of first elimination of non-value add (challenge the dogma) steps and touches, second compressing cycle time within the task, then seeing how many tasks can be done concurrently to further compress cycle time and get to the real desired end state – a closed claim, with the right indemnity and expense, that does not normally reopen.

Emerging and Enduring Trends Part 1

Joseph Coupal - Thursday, January 08, 2015

By Jim Porcari

In this post, we will highlight some of what we think are the emerging trends in the auto claims space of the P&C market. These include:

  • Mobile – moving from mobile “also”, to mobile first
  • BPO – by task vs. functional area, across vs. within
  • Strategic partnerships – fewer, but broader
  • Collision repair MSO partnerships
  • Telematics – underwriting today, claims tomorrow
  • Significant demographic shifts – Gen Y, Latino, Urban

And these are just a few of the emerging trends that will impact how you leverage people, capital and technology in the claims arena. Some of these are independent variables, some, like mobile, will have to be integrated across tasks and functional areas.